Towing FAQs

Big Will’s Towing and Recovery is located at 514 N George St Goldsboro, NC
Big Will’s Towing and Recovery take our business very seriously, We realize that we are an essential service to the community. Therefore, we proudly operate 24 hours a day and 7 days a week. This includes all public holidays.
We accept cash and visa, American Express, discover and Mastercard.
No. Conventional tow trucks are capable of lifting all wheels off the ground.
No. Quite the opposite. Since your car is lifted by it’s tires, it is riding on your own suspension. And the tow trucks suspension absorbs most of the bumps.
Our towing experts gladly provide lockout services to all our customers. No matter what make or model of your car, our towing professionals will be able to open up your automotive. When you call up our dispatchers, simply describe the issue-whether you’ve lost your keys or they’re locked inside-the make and model of the car, and your location, and we’ll have your auto opened up in a jiffy.
This situation differs from car to car, from battery to battery. There are many variables involved, including the age of the battery and the amount it has been used by the owner. Our professional towing contractors will be able to diagnose the exact problem and prescribe the correct solution to such a difficulty. When you call up our towing experts, you’ll be in touch with the kind of reliable servicemen who can resolve both problems with just as much ease. So don’t worry if you can’t determine the exact problem: our experts can.
In practical terms, local and long-distance towing involve different requirements for our professional, hired towing contractors. Generally speaking, because of the time and gas expended for long-distance assistance, the cost to the patron will be relatively higher than a simpler, local service. However, when it comes to a driver in need, our towing experts work with no hesitation. Regardless of the distance, our towing experts are more than glad to help a customer in need for any requested towing service. We’ll assist you, near and far.
We are asked this question on almost every vehicle. The short answer is no – it’s unsafe. A vehicle cannot be controlled when the vehicle transmission is in neutral. Your tow professional will secure your vehicle with a towing cable before releasing the transmission on a disabled vehicle. When your tow professional arrives on the scene, he will ask for your keys.
We tow vehicles every day without the customer present. We call them “unattended recoveries.” You must have the keys available; usually, that means you hide them and let us know where.
Yep, all the time! We love to schedule tows for a future date. You will get an accurate tow truck arrival time and an exact price for your towing services.
Car troubles can make you feel frustrated and anxious, but you can count on our driver to get to your location as fast as possible. We’ll make sure you’re safe and tow your vehicle back to your house, or to a repair shop. After you call us for local towing services, make sure that you: Turn on your hazard lights, if possible Gather your belongings and be ready to remove them from your vehicle Stay calm and keep an eye out for our tow truck If your car breaks down, don’t panic. You can rely on us for emergency towing services in the Goldsboro, NC area.