Big Will’s Towing & Recovery, LLC – Terms of Service aka the best towing company near you

Last Updated: November 2025

Welcome to Big Will’s Towing & Recovery, LLC — proudly serving Goldsboro, Wayne County, and Eastern North Carolina with reliable towing, recovery, and roadside assistance services 24/7. Our professional team is committed to safety, transparency, and exceptional customer care. These Terms of Service explain how we operate and protect both our customers and drivers. Please review them carefully before requesting any towing or roadside assistance in Goldsboro, NC.

1. Acceptance of Terms

By requesting or using any of our services, you agree to the following Terms of Service. These terms apply to all towing, recovery, roadside assistance, storage, and transport services provided by Big Will’s Towing & Recovery, LLC ("we," "us," or "our").

2. Service Scope

These Terms cover all services listed on our website, including but not limited to:

• 24/7 Emergency Towing
• Roadside Assistance (Jump Starts, Tire Changes, Lockouts, Fuel Delivery)
• Accident Recovery & Winch Outs
• Private Property Impounds
• Heavy-Duty & Medium-Duty Towing
• Vehicle Storage & Release
• Equipment & Vehicle Transport
• Junk Car Removal
• Fleet & Commercial Towing

3. Scheduling & Dispatch

Once a service request is confirmed, a driver or technician is dispatched immediately. Time, fuel, and personnel costs begin at the point of confirmation. Cancellations after dispatch are subject to our Refund & Cancellation Policy.

4. Customer Responsibilities

Customers must provide accurate vehicle information, exact location, and clear access for our equipment. Incorrect or incomplete details may result in additional fees, delays, or service refusal.

5. Payment Policy

Payment is due at the time of service unless otherwise agreed in writing. Accepted forms include cash, credit/debit card, or approved digital payment. A valid method of payment must be confirmed before dispatch.

6. Vehicle Damage Disclaimer

Our drivers take every precaution to prevent damage. However, Big Will’s Towing & Recovery, LLC is not responsible for pre-existing damage, hidden mechanical issues, or damage caused by unsafe vehicle conditions or inaccessible locations.

7. Storage & Vehicle Release

Vehicles towed and stored at our facility will only be released to the registered owner or authorized agent with valid ID. All towing, storage, and administrative fees must be paid prior to release. Daily storage fees accrue after 24 hours.

8. Indemnification

By requesting service, the customer agrees to indemnify and hold harmless Big Will’s Towing & Recovery, LLC and its employees from any claims, damages, or liabilities arising from service performance.

9. Limitation of Liability

In no event shall Big Will’s Towing & Recovery, LLC’s liability exceed the total amount paid for the service rendered. We are not liable for indirect, incidental, or consequential damages.

10. Refund & Cancellation Policy

Our team Big Will’s Towing & Recovery, LLC — aka the best towing company near you — has you covered. Before ordering, make sure you are 100% certain you need towing or roadside assistance. Once we hang up, schedule, and start heading your way, we get paid.

We don’t like taking money for no reason — we take pride in saving customers money and providing quality service. But time, fuel, personnel, and insurance all cost money.

Our Return Policy: Once a service is ordered, cancellations or refunds are generally not allowed unless authorized by management. After payment is received and processed, it is considered a non-refundable reservation for the truck, equipment, and operator. Cancellation fees are charged at 100% of the originally quoted amount. All sales are final.

11. Authorization to Tow or Perform Service

By requesting service, the customer authorizes Big Will’s Towing & Recovery, LLC to perform necessary towing, recovery, or roadside assistance services as deemed appropriate by our operators.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina. Any disputes shall be han