Refund & Cancellation Policy

Refund & Cancellation Policy

Our team Big Will’s Towing and Recovery, LLC aka the best towing company near you has you covered, regardless, but before you order a service make sure you are 100% sure that you need the towing or roadside assistance service. Because once we hang up the phone, put you on the schedule, and start heading out your way, we get paid.

We don’t like getting paid and taking people’s money for no reason. We are here for you, we feel good when we save people money, we take great pride in our quality service, we don’t want your arms & legs just your towing & roadside assistance services. But time is money, fuel costs money, drivers/technicians cost money, insurance costs money.

Our Return Policy

Our Return Policy: Once you order the service there is no cancellations or refunds typically in most cases unless otherwise stated by management. After payment is received, processed & banked it is then considered a non-refundable reservation for the tow truck, equipment & operator (driver). Cancellation fees are charged in the amount of 100% of what was originally quoted during the scheduling process. All sales are final.