Privacy Policy for Big Will's Towing & Recovery
1. Introduction
Welcome to Big Will’s Towing & Recovery. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or request our towing and roadside assistance services.
2. Information We Collect
We collect the information necessary to locate your vehicle and provide safe, prompt service. This includes:
Personal Information: Your name, phone number, and email address provided when requesting service or contacting our dispatch.
Service Details: Vehicle make, model, current condition, and your precise location (such as GPS coordinates or cross streets) required for our operators to find you.
Payment Information: Billing details and credit card information, which are securely processed through our third-party payment gateways.
Website Usage Data: Standard browsing data, such as IP addresses, browser types, and interaction metrics, collected via cookies to help us improve our website’s performance.
3. How We Use Your Information
The information we collect is used strictly for operational and customer service purposes:
To accurately dispatch tow trucks and roadside technicians to your location.
To communicate arrival times, service updates, and pricing estimates.
To process and verify payments for services rendered.
To improve our website functionality and local reach.
To comply with state and local regulations regarding vehicle transport and recovery.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third-party marketers. We only share your information under the following conditions:
Trusted Service Providers: We may share necessary data with third-party vendors who assist us in running our business, such as secure payment processors and dispatch routing software.
Legal Compliance: We may disclose your information if required by law, court order, or when necessary to protect the rights, property, or safety of Big Will’s Towing & Recovery, our employees, our customers, or the public.
5. Data Security
We implement standard industry practices to secure your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, please be aware that no method of digital transmission or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
Our website utilizes cookies to enhance your browsing experience and track basic site analytics. You have the option to disable cookies through your web browser settings, though doing so may affect how certain features of the site function.
7. Your Data Rights
You have the right to know what personal data we have collected about you. If you wish to review, update, or request the deletion of your personal information from our active records, please contact our office using the details provided below.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our operational practices or legal obligations. We encourage you to review this page periodically for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us directly:
Phone: (919) 288-8711
Email: bigwillstowingandrecoveryllc@yahoo.com
Address: 514 N George St, Goldsboro, NC 27530, United States